Soft-spoken and slight, Mr. Garland has an understated manner that makes him easy to underestimate, associates said. But they insisted that his questions were always probing, and that he seemed to remember every answer.
Some aides said he was slow to shift the department away from postures that had hardened during the Trump era. He took four months to reaffirm a longstanding policy that strictly limits the president’s contact with the department and to curb the seizure of reporters’ records. The department sued Georgia three months after the state passed a restrictive voting law, frustrating the White House.
Prosecutors were told over a year ago to expect a new memo allowing them to forgo harsh mandatory minimum sentences, such as those for nonviolent drug dealers who had sold crack rather than cocaine. They are still waiting.
In a move that some aides believe reflected the unusually high level of detail he needed to feel prepared, Mr. Garland often dispatched Ms. Monaco to attend White House meetings in his place. This year, he has attended nearly all of them.
Ms. Monaco’s office overcame hiccups, too. It did not play its traditional management role under its predecessor, and she had to ease information bottlenecks. Exceedingly wary about cybercrime, she used a pseudonymous email address. That precaution, normally taken by attorneys general, gave those outside her staff the impression that she was difficult to reach.
“I’m delegating more,” Mr. Garland said in the interview. “It’s easier to deal with crises every day, and new decisions, if you’re not still working on the old ones.” With Covid risks easing, he has held more meetings of the kind he attended in Georgia and Louisiana, and has met in person more frequently with his leadership team.