Mark Reiss has been a Rangers season-ticket holder since 2001, perched high in the blue seats with his two sons, who grew from toddlers to adults under the iconic Madison Square Garden ceiling.
For two decades, they watched their team fail to make the N.H.L. playoffs almost as often as it qualified, and then, on Feb. 8, 2018, they received the famous email from Rangers management. It explained the unthinkable, and was a note of demarcation. Their team, rooted in the heart of Manhattan and able to deploy more financial muscle than any other team in hockey, was rebuilding for the future.
“I was actually ready for a reboot,” Reiss, a coastal marine scientist, said. “But when you read that email, you got a pit in your stomach. It felt like, ‘OK, this is going to be rough.’”
The rough part is finally over. After four years with no playoff games to attend, Reiss, his younger son, Matteo, and thousands more loyal Rangers fans like them will fill the Garden on Tuesday for the first home playoff game there since the Letter.